Completed Orders
- My item is incomplete or missing parts We're sorry to hear there is a problem with your item.Please contact our Customer Service team within 28 days of the ...
- I haven’t received my gift card Please check your or the recipient’s junk folder if you haven’t received your gift card or eVoucher.If you still can’...
- I'm missing an item from my order We’re sorry there’s items missing in your order.Before contacting our customer service team, please make sure to chec...
- When will I receive my Pre-order item? Your estimated delivery date can be found on your Email 'Order Confirmation'. Sometimes the stock due date can change...
- How can I get a VAT receipt? VAT invoices are sent to you when your order has been processed, this will be an attachment on your 'Order Processed'...
- Why have you cancelled my order or item? You're order may have been cancelled due to one of the following reasons:The items are out stock when it comes to pac...
Product Info
- Item out of stock? Our online Customer Service team don’t know when items will be back in stock. Please keep checking online, once stock...
- Size Guide
- Why is the item price different to what I was expecting? You may be looking at a promotion price that has since expired.For online orders, we may occasionally adjust the pric...
- How do I find my size? Sizes vary with different brands and styles.We have a size guide below that will show you clothing and footwear sizes...
- Product Information Most of our product information can be found on our website, when viewing the product page. This includes the images ...
Placing Orders
- Can I use my gift card online? Yes, Gift cards can be used online. Certain items ordered from our Brand Partners may limit the methods of payment av...
- What is payment authentication? Payment authentication or 3D secure are fraud prevention initiatives launched by card issuers.Verified by VISA (VbV) ...
- Do you offer Student or Blue Light discounts? We don't directly offer these services, but sometimes they are available via third party companies such as Unidays or...
- Why is my bank showing two charges for my order? We only take payment for an item after it has been processed. However, in the interim before processing, we will take...
- Payment issues If you are getting error messages when making a payment using a card, please check the following:The address register...
- Where do I find my voucher code and pin? eVoucherIf you are using an eVoucher the code and pin can be found in the grey box in the email received. It will loo...