You’ll be able to track the journey of your parcel using your parcel tracking link. If you’re looking for this link, you’ll find this:
In your emails we send to you confirming your order is shipped.
In your order history, in My Account by clicking Track Your Order
Most of the delivery carriers we work with will keep you updated via email as your order progresses. If for whatever reason you’re not home; they will let you know they tried to deliver and what to do next.
If you selected Click and Collect we'll let you know your order is ready for collection by sending you a 'Collection ready' email once your order has arrived at your chosen store.
Please note If you have entered the wrong email address whilst checking out, sadly we will not be able to send email to you about that order.
If you'd like to suggest improvements to this content, you can share your thoughts, anonymously with the article author below. However, this particular form will not reach Customer Service, and we are unable to respond to queries here.
If you need help from the Customer Service team, please press the 'Contact Us' button instead.
