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Delivery & Collection
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Delivery Methods
Delivery Methods
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Delivery FAQs
Delivery FAQs
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Delivery Methods
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Orders & Payments
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Placing Orders
Placing OrdersWhy is my bank showing two charges for my order?
We only take payment for an item after it has been processed.
However, in the interim before processing, we will take an authorisation. An authorisation will show on your bank statement as a reservation of funds that allocates the money to your order.
The funds are then debited when we have processed your item(s) for delivery. Sometimes this shows up as two charges and will correct itself within 2-3 working days.
In the event of us not being able to fulfil your order we immediately contact your bank to request that your bank cancels the authorisation.
If the authorisation still remains after several days, please contact your bank to request that they act upon our cancellation of the payment.
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Completed Orders
Completed Orders
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Product Info
Product Info
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Placing Orders
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Returns & Refunds
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Returns
Returns
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Refunds
Refunds
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Brand Partner Returns
Brand Partner Returns
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Returns
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Ride to Work
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Employees
Employees
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Employers
Employers
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Employees
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My Account
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Getting Started
Getting Started
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Technical Issues
Technical Issues
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Getting Started
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About Us & Our Policies
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Terms & Conditions
Terms & Conditions
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Our Responsibilities
Our Responsibilities
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Privacy & Cookies Policy
Privacy & Cookies Policy
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Terms & Conditions