If your item has developed a manufacturing fault within a year of purchase, please contact our Customer Service team and provide images of both the item and the fault. If you have a faulty bike you will be asked to provide the following photos:
•Whole bike
•Bike area with Fault / Damage
•Box showing any damage
•Box showing the shipping labels
During cases where the fault is difficult to demonstrate on a photo we may need you to send a short video demonstrating the fault.
If you'd like to suggest improvements to this content, you can share your thoughts, anonymously with the article author below. However, this particular form will not reach Customer Service, and we are unable to respond to queries here.
If you need help from the Customer Service team, please press the 'Contact Us' button instead.
