If your item has developed a manufacturing fault within a year of purchase, please contact our Customer Service team and provide images of both the item and the fault. If you have a faulty bike you will be asked to provide the following photos:
•Whole bike
•Bike area with Fault / Damage
•Box showing any damage
•Box showing the shipping labels
During cases where the fault is difficult to demonstrate on a photo we may need you to send a short video demonstrating the fault.
