When you select a product on the Website that will be delivered to you directly by a Partner Brand (as shown in the table below), you will be notified of this ahead of your purchase.
BRAND PARTNER
RETURNS INSTRUCTION
4Down Distribution
Please return items to the following address: 4Down Distribution Ltd, Unit 6 Northridge Business Park, Haywood Way, Hastings, East Sussex, TN35 4PP
Cannondale
Please return items to the following address: Cannondale UK - Returns, Vantage Way, Poole, Dorset, UNITED KINGDOM BH12 4NU
Chicken Cyclekit
Please reach out to our Customer Services team to make a return, or to raise any warranty queries. Any returns must include the returns form.
Endura
Please return items to the following address: Endura Ltd, 3 Starlaw Park, Livingston, EH4 8SF
Eskuta Limited
Please return items to the following address: Unit 5, Bermuda Innovation Centre, St. Davids Way, Nuneaton, CV10 7SD
Exposure Lights
Please return items to the following address: Ultimate Sports Engineering, Unit 4, Bury Mill Farm, Pulborough, RH20 1NN
Extra UK
Please return items to the following address: Extra UK, Domino House, Morris Close, Park Farm Ind Est, Wellingborough, NN8 6XF
I-Ride
Please return items to the following address: Swallow Enterprise Park, Diamond Drive, Lower Dicker, East Sussex, BN27 4EL
J and R Sports
Please return items to the following address: SDMP Customer Service, C/O J & R Sports Limited, Unit 4 Vesty Business Park, Vesty Road, Aintree, Merseyside, L30 1NY
Momentum Hyper
Please return items to the following address: RideMinded UK, Alexandra House, 36a Church Street, Chelmsford, Essex, CM2 7HY
Oxford Products Ltd
Please return items to the following address: Priority Return, Oxford Products Ltd, De Havilland Way, Witney, OX29 0YG
Pacific Cycle
Please return items to the following address: Pacific Cycle UK – Returns, Vantage Way, Poole, Dorset, UNITED KINGDOM, BH12 4NU
Pure Electric
A Pure Electric pre-paid collection must be arranged in order to return any purchase to the Partner Brand.
Please reach out the our Customer Services team stating your reason for return and a date you are available for the collection to be made.
Please note items are to be returned in their original packaging, in a resalable condition, and securely packaged.
Raleigh
A Raleigh Return Number must be obtained before any return is sent back to the Partner Brand.
To obtain your Raleigh Return Number please reach out to our Customer Services team.
Upgrade Bikes
Please use the provided returns label to make any returns, and ensure that the goods are returned in a re-saleable condition. Please return items to the following address: Upgrade Bikes, AB Star Road, Partridge Green, West Sussex, RH13 8RA
VeloBrands
Please return items to the following address: VeloBrands Ltd, Copplestone Mills, Copplestone, Devon, EX17 5NF
WeeRide UK
Please return items to the following address: WeeRide Returns, Silver X Group, Unit 2 & 3 Hamilton Road, Sutton in Ashfield, NG17 5LD
ZyroFisher
Please return items to the following address: ZyroFisher, Roundhouse Road, Faverdale Industrial Estate, Darlington, DL3 0UR
When you purchase a Partner Program Product, the contract of sale is still between you and the Seller, and the Seller’s terms and conditions of sale will apply to this purchase, with the following differences:
The Brand will deliver Partner Program Product(s) direct to you from their warehouse.
Partner Program Products are only available for standard delivery within the United Kingdom, Next Day Delivery or Click & Collect is not available.
Partner Program Product(s) will be sent separately from other items in your order.
If you need to return a Partner Program Product, you must send this to the relevant returns address set out in the table above. Partner Program Products cannot be returned to stores.
Returns for Partner Program Products are eligible for refund only, no exchanges are available.
Gift cards cannot be used as a method of payment for Partner Program Products.
Promotions and discount codes do not apply to Partner Program Products.
In accordance with the Seller’s Privacy Policy, we will share details of your order with the Partner Brand to fulfil your order.
Please also note the following additional terms, which are specific to GAME Partner Program Products only:
You must be 12 or older.
Certain GAME products are age restricted. Any product with a PEGI (Pan-European Games Information) rating will be clearly described as such on the product page for that item. For further information on age ratings, see the Video Standards Council Website, the PEGI website, or the Ask About Games Website. By placing order an order for the purchase of an age restricted products on this website, you confirm you are of the appropriate age to receive and view the specified certification of the title(s) so ordered. Any person ordering a product for a third party hereby certifies the intended recipient of the order is of the appropriate age to receive and view the specified certification of the title(s) so ordered. The Seller reserves the right not to supply any age-restricted product where it reasonably believed that you are below the relevant minimum age.
We reserve the right in our absolute discretion to limit a specific product or products to one product per customer (which includes, but is not limited to, per postcode, per email and/or per payment method). Customers will be notified via the product display page or during check out, which product(s) these terms apply to. If we detect a breach or attempted breach of these terms, we may cancel the relevant order or orders for the limited item(s).
You cannot redeem or earn GAME Reward or GAME Elite Reward points on Partner Program Products, and purchases of Partner Program Products will not appear in your GAME Reward account or your GAME Elite membership purchase history.
