-
Delivery & Collection
-
Delivery Methods
Delivery Methods
-
Delivery FAQs
Delivery FAQs
-
Delivery Methods
-
Orders & Payments
-
Placing Orders
Placing Orders
-
Completed Orders
Completed Orders
-
Product Info
Product Info
-
Placing Orders
-
Returns & Refunds
-
Returns
ReturnsExtended Christmas Returns Policy
We’ve extended our usual returns timeframe to give customers peace of mind when shopping during the festive period.
For items ordered online - We are happy to offer a refund for items purchased online from Monday 27th October 2025, as long as they are returned unworn and in perfect saleable condition within their original packaging up until Sunday 4th January 2026.
For items purchased in store - We are happy to offer a credit note for items purchased in store from Monday 27th October 2025, as long as they are returned unworn and in perfect saleable condition within their original packaging up until Sunday 4th January 2026.
Please retain the receipt as proof of purchase.
Refunds and credit notes will only be offered in accordance with your statutory rights (which remain unaffected). For all other terms associated with returns, please refer to our returns policy.
Shane is the author of this solution article.SDid you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.Did you find this article helpful? Yes No
Send feedbackContact UsThanks for your feedback.
If you'd like to suggest improvements to this content, you can share your thoughts, anonymously with the article author below. However, this particular form will not reach Customer Service, and we are unable to respond to queries here.
If you need help from the Customer Service team, please press the 'Contact Us' button instead.
Still need to contact us
-
Refunds
Refunds
-
Returns
-
My Account
-
Getting Started
Getting Started
-
Technical Issues
Technical Issues
-
Getting Started
-
Site Policies
-
Terms & Conditions
Terms & Conditions
-
Our Responsibilities
Our Responsibilities
-
Privacy & Cookies Policy
Privacy & Cookies Policy
-
Terms & Conditions