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Returns & Refunds
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Returns
ReturnsReturn an item bought online, shipped from a brand partner
You have 28 days
to return your itemYou will need to pay for the returns postage Once returned, allow
14 days to be refundedItems shipped by a Brand Partner will look like this on your emails:
What is a Brand Partner?
Some items sold on our website are shipped directly from one of our Brand Partners. In case of returns, it's important you send Brand Partner items to the correct address, so that they can be checked and refunded for you.
How to return a Brand Partner order
1 Identify the name of the Brand Partner by checking your emails to identify who shipped that item (if it doesn’t name a brand partner alongside the product, it was likely shipped directly from us) 2 Find your specific Brand Partner from the list below. This will give you an overview of how returns work, for that supplier. 3 Follow the instructions to arrange your return where this is possible. Other important information related to returns
- If there is an issue or imperfection with the item received, please contact the Customer Service team for help, providing full and clear details of the issue.
- For items that do not fit, or other 'change of mind' scenarios, you will need to cover the return cost. Our Customer Service team will not be able to offer a free return service for you.
- Orders placed online cannot be returned to stores. This also applies to orders where you chose a 'click and collect' delivery option.
- Returns are processed on a per-order basis, so if you are trying to return multiple orders, please return them separately to avoid issues or delays with processing.
- All returns are inspected upon receipt. Our team can reject and return a product if it is identified that the product has been abused.
- Personalised items will not be accepted unless the text is incorrect, or the item is faulty.
- Underwear, swimwear, and pierced jewellery cannot be returned for hygiene reasons.
- Items with deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery, cannot be returned.
Select a Brand Partner:
4Down Distribution
Important Information
Please read the terms before returning itemsReturns Instructions
Pack securely and send via tracked mailReturns Address
4Down Distribution Ltd,
Unit 6 Northridge Business Park,
Haywood Way,
Hastings,
East Sussex, TN35 4PPCannondale
Important Information
Please read the terms before returning itemsReturns Instructions
Please contact the Customer Service team for further assistanceReturns Address
Cannondale UK - Returns,
Vantage Way,
Poole,
Dorset, BH12 4NUChicken Cyclekit
Returns Instructions
Please contact our Customer Service team to make a return, or to raise a warranty queryCube - Anyway Bikes
Important Information
Please read the terms before returning itemsReturns Instructions
Pack securely and send via tracked mailReturns Address
CUBE Store,
Dobbies Garden Centre,
Bath Road,
Gloucester, GL10 3DPEndura
Important Information
Please read the terms before returning itemsReturns Instructions
Pack securely and send via tracked mail
Returns Address
Endura Ltd,
3 Starlaw Park,
Livingston, EH4 8SFEskuta
Important Information
Please read the terms before returning itemsReturns Instructions
Pack securely and send via tracked mailReturns Address
Unit 5,
Bermuda Innovation Centre,
St. Davids Way,
Nuneaton, CV10 7SDExposure Lights
Important Information
Please read the terms before returning itemsReturns Instructions
Pack securely and send via tracked mailReturns Address
Ultimate Sports Engineering,
Unit 4, Bury Mill Farm,
Pulborough, RH20 1NNExtra UK
Important Information
Please read the terms before returning itemsReturns Instructions
Pack securely and send via tracked mailReturns Address
Extra UK, Domino House,
Morris Close,
Park Farm Ind Est,
Wellingborough, NN8 6XFI-Ride
Important Information
Please read the terms before returning itemsReturns Instructions
Pack securely and send via tracked mailReturns Address
Swallow Enterprise Park,
Diamond Drive,
Lower Dicker,
East Sussex, BN27 4ELJ and R Sports
Important Information
Please read the terms before returning itemsReturns Instructions
Pack securely and send via tracked mailReturns Address
SDMP Customer Service,
C/O J & R Sports Limited,
Unit 4 Vesty Business Park,
Vesty Road, Aintree,
Merseyside, L30 1NYMomentum Hyper
Important Information
Please read the terms before returning itemsReturns Instructions
Pack securely and send via tracked mailReturns Address
RideMinded UK,
Alexandra House,
36a Church Street,
Chelmsford,
Essex, CM2 7HYOxford Products
Important Information
Please read the terms before returning itemsReturns Instructions
Pack securely and send via tracked mailReturns Address
Priority Return,
Oxford Products Ltd,
De Havilland Way,
Witney, OX29 0YGPacific Cycle
Important Information
Please read the terms before returning itemsReturns Instructions
Pack securely and send via tracked mailReturns Address
Pacific Cycle UK – Returns,
Vantage Way, Poole,
Dorset, BH12 4NUPure Electric
Important Information
A pure electric pre-paid collection must be arranged in order to return any purchase.Returns Instructions
Please contact the Customer Service team for further assistanceRaleigh
Important Information
A Raleigh returns number must be obtained before any return is madeReturns Instructions
Please contact the Customer Service team for further assistanceSecond Chance
Important Information
Please read the terms before returning itemsReturns Instructions
Pack securely and send via tracked mailReturns Address
Units 1-4 Pipers Court,
Amy Johnson Way,
Blackpool, FY4 2RTSilverfish
Important Information
For warranty claims, please visit Silverfish ClaimsReturns Instructions
Pack securely and send via tracked mailReturns Address
Silverfish UK LTD,
Units 3a - 3c Woodacre Court,
Saltash Parkway Industrial Estate,
Burraton Road,
Saltash, Cornwall, PL12 6LYUnited Wheels
Important Information
Please read the terms before returning itemsReturns Instructions
Please contact the Customer Service team for further assistanceUpgrade Bikes
Important Information
Please read the terms before returning itemsReturns Instructions
Pack securely and send via tracked mailReturns Address
Upgrade Bikes,
AB Star Road,
Partridge Green,
West Sussex, RH13 8RAVelo Brands
Important Information
Please read the terms before returning itemsReturns Instructions
Pack securely and send via tracked mailReturns Address
VeloBrands Ltd,
Copplestone Mills,
Copplestone,
Devon, EX17 5NFWee Ride
Important Information
Please read the terms before returning itemsReturns Instructions
Pack securely and send via tracked mailReturns Address
WeeRide Returns,
Silver X Group,
Unit 2 & 3 Hamilton Road,
Sutton in Ashfield,
NG17 5LDZyro Fisher
Important Information
Please read the terms before returning itemsReturns Instructions
Pack securely and send via tracked mailReturns Address
Zyro Fisher,
Roundhouse Road,
Faverdale Industrial Estate,
Darlington, DL3 0URDid you find this article helpful? Yes No
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- If there is an issue or imperfection with the item received, please contact the Customer Service team for help, providing full and clear details of the issue.
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Returns